Product Data Analyst
- Full Time
- Mid Level
OnlineMedEd’s purpose is to change how education is approached, delivered, and learned. We leverage education, technology, and research together to drive it all forward. Our philosophy is simple: medical knowledge belongs to no one, so medical education should be accessible to everyone. So we made a quality baseline education available to the world, for free. Today, we are one of the most widely used medical education platforms globally, playing a key role in creating the next generation of health care professionals. Equipped with enhanced knowledge, reasoning skills, and empathy, this generation of doctors is improving the lives of millions of patients.
To help us pursue this mission, we are looking for a full-time Product Data Analyst to join our team. In this position, you will play an essential role in defining and putting into practice empirical methods that Product follows in decision making; you will be the main interface between the team and the data about our product, our users, and our market. Your mandate is to drive data literacy and enablement within the team.
Why You'll Love Working with Us
You'll be helping transform digital health care education, improving mobility and access for 300k+ users in 193 countries. Our team of talented employees and contractors is aligned to the same purpose and values, with the opportunity to bring our own unique strengths to our roles. Thanks to our welcoming company culture and comprehensive benefits, OnlineMedEd was ranked #5 Best Small Places to Work in 2022 by BuiltInAustin and one of the top Austin-based companies to work for overall.
What You'll Do
Be the primary liaison between Product and the Data Analytics Group and establish scalable processes around the use of data within the Product team
Independently analyze a variety of data sources (including customer tickets, NPS feedback, product utilization, etc.) to surface patterns around opportunities and propose priorities for improvement in the product
Define and formulate key success metrics and supporting dashboards for the Product team
Present important data and insights to the Product team as well as to other departments and senior executives
Support the discovery process (primary research, customer interviews) in coordination with product managers to define functional requirements of requested feature enhancements
Become an expert in understanding the specific user and customer motivations that shape solution design and prioritization
Be the subject matter expert on the data, data lifecycle, and data tools that inform Product decisions
Qualifications You'll Need
2+ years of professional experience pulling and analyzing data to find insights about customer behavior
A data-informed and highly inquisitive mindset; interest in hypothesis testing, evaluation, and improvement
Demonstrated ability to work with basic data analysis tools and technologies (e.g. SQL, R, BI platforms)
Communication of data analysis to internal and external teams and stakeholders
Excellent written and verbal English skills
Proven ability to influence and deliver impact in a highly collaborative environment
Skills That Will Help
Prior experience in product management, customer success, or user experience/design
Prior experience using business intelligence platforms (e.g. Tableau, Sisense, Logi, Looker)
Prior experience with product utilization and tracking platforms (e.g Google Analytics, Pendo, Mixpanel, Heap, Segment...)
Experience in hybrid B2C and B2B SAAS businesses, and/or in higher education working directly with students
Thorough understanding of subscription-based business models
Competitive compensation: $70,000- $90,000 depending on experience
Genuine flexibility in work:
- Location: Work in the Austin office, work from home, or opt-in to our hybrid model so you can experience the best of both.
- Hours: Work a schedule that makes sense for your life.
- Time off: Unlimited time off lets you celebrate, relax, recharge, recover, or travel the way that works best for you.
- Preferences: We provide funding to set up your home office space, plus you’ll pick your own laptop, and own it after a year.
Enterprise-level health, dental, and vision insurance: OnlineMedEd covers 100% of the premium costs for employees, plus 80% or more of dependent premiums.
Health and fitness perks include ClassPass credits, a wellness stipend, and virtual coaching for mental health.
Selflessness: The best results happen when we put the users first, the team second, and ourselves last.
Lifelong learning: Monthly Lunch and Learns, weekly presentations, funding for professional development, and 1:1 coaching provide frequent opportunities to learn and grow.
Accountability: Take responsibility for your day without being micromanaged. We're focused on doing great work; when and how you do it is up to you.
Transparency: We have an open-door policy and a no-blame culture. Salary ranges are transparent to foster pay equity. We value honest communication at every level of the company.
Excellence: Focus on being great. Use the equipment you want, take advantage of the flexibility of unlimited as-you-need-it time off, and work when and where it makes sense. We strive to set you up for success.
Diversity In Doing Good
OnlineMedEd is a purpose-driven organization focused on doing well by doing good. We recognize that doing good is best achieved by uniting the unique contributions of individuals with different backgrounds, cultures, perspectives, and experiences. Beyond our equal opportunity employer status, we are committed to recruiting, hiring, training, and supporting the professional development of diverse individuals who demonstrate outstanding performance and exemplify our core values.